5 Tips For Receiving A Service Call When You Will Not Be Home

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5 Tips For Receiving A Service Call When You Will Not Be Home

7 April 2016
 Categories: Construction & Contractors, Articles


When your garage door is malfunctioning, it is important to get it repaired in a timely fashion. This allows you to use your garage door more easily and prevents further damage from occurring due to unnecessary stress on your system. However, if you are a busy person, you may not be able to be at home when your service person comes to repair your garage door, especially if the service call is scheduled between certain hours as opposed to at an exact time. Luckily, many repair companies offer to complete service calls even if you are not at home. If you do not plan to be at home during a service call, here are some things you should do. 

Make Sure the Service Company Knows You Will Not Be Home

When you call to schedule your repair, let the service company know that you will not be at home during the repair. This way, they can give you specific instructions to follow. Some companies require an adult to be at home during the repairs, so letting the company you are calling know in advance if you will be unavailable can help you find the correct company to complete your repairs without needing multiple service calls. 

If you plan at being home for the repair and an emergency comes up, you should call the service company as soon as possible to let them know and discuss your options. 

Give the Service Company Access to Your Garage 

The service company will need access to your garage and your garage opener. You should not leave your garage unlocked all day, as this can invite theft. If you have a keypad for the garage, you can create a temporary code to give the service person and erase the code when you return home.  

Alternatively, you can arrange for a courier to take a set of garage door keys and your opener to the service shop or drop them off yourself on the day of the repair. You can also leave the keys and opener with a neighbor. Some companies may allow you to place the keys and opener somewhere on your property, but this can be risky as the keys are left accessible to anyone, not just your repair person. 

Clear the Garage of Cars or Large Items that May Hinder Repairs

A repair person will need access to all parts of the garage door system. You should arrange to park your vehicles elsewhere for the day. Also, if there are large boxes or items near the rails of your garage door, you may want to move them further into your garage or into your home for the duration of the repair. 

Secure the Rest of Your Home 

It is important to lock the rest of your home to keep it secure throughout the day. This can give you peace of mind while you are away. You should lock any doors leading from your garage to your home. 

Research Common Repairs and Costs 

If you are unsure of what is wrong with your garage door, you should look up common repairs and costs. This information will allow you to make an informed decision about your repair options over the phone, if you are unable to see what the service person is talking about in person. This can lead to faster and more economical repairs. 

Although being home to make decisions about the repair of your garage is ideal, it may not always be possible. For the times when you are unable to be at home during a service call, make sure you follow the above tips. Visit this site for more information about preparing for a service call.